Attach a screenshot or a video of the problem □ When the problem occurred for the first time (after updating, after updating the software, when reinstalling, or at some other point).ĥ. What you're doing, what leads to the problem.Ĥ. If none of the steps mentioned above help, contact our customer support and describe the issue in detail:Ģ. Make sure your device meets the minimum system requirements for proper gaming. Check for available software updates for your device □Ħ. Check for available game updates in the store you downloaded the game from.ĥ. Don't worry: if your device is connected to the internet, you won't lose your progress!Ĥ. It's quite possible that we've already spotted the problem and doing our best to fix it □ģ. If these steps don’t work for you, contact the developer directly.We're so sorry that the game is not working as you expected □ If you're having problems, try some of these steps:ġ. Tip: Not all games automatically save your progress.
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